In the Sign-in address box, enter your Skype for Business username (i.e.If you did not enter your Skype for Business credentials on the phone earlier, the Lync client will now pop-up an authentication window asking for the proper Lync credentials for the telephone. If you entered your Skype for Business credentials on the phone earlier, you are done.A BToE icon will now appear on the system tray at the bottom right side of your screen. On your computer, launch the BToE Connector that you installed earlier.On your computer, launch the Skype for Business client.BToE requires that computer is tether to the phone to operate.
Still need help? Go to Microsoft Community.Use the BToE Connector to Pair your Phone to your Computer Restart Skype for Business, and then wait for 30 minutes for resynchronization to finish. %localappdata%\Microsoft\Office\15.0\Lync\sip_
To resolve this problem, force a contacts list update to make sure that your information is synchronized. In rare cases, the contacts list may be corrupted because of an invalid character in an "out of office" message or because of a lingering deprovisioned contact. Scenario 3:Skype for Business Online contacts are lost or missing, or the contacts list isn't updated To do this, see Method 2 in the "Solution" section in the following Microsoft Knowledge Base article:Ģ404385 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365 Verify that the Exchange Autodiscover service is set up correctly. If the URL is inaccessible, you'll see one of these error messages: Internet Explorer cannot display the webpage.If the URL can be accessed, you'll see one of these error messages (even though a page isn't displayed): If you can't access the URL, this indicates there's something blocking communication to or from the URL, such as a firewall or proxy: The message that you receive from Internet Explorer indicates whether the URL can be accessed from the computer. Start Internet Explorer, and then paste the URL into the address bar. In the notification area on the right side of the taskbar, locate the Skype for Business icon, hold down the Ctrl key, right-click the Skype for Business icon, and then click Configuration Information. Verify that connectivity to the Address Book web service is available. This reduces the load on the servers, and it provides the most up-to-date information possible when you run a contact search.
The Skype for Business client doesn't download and save a local copy of the address book. In Skype for Business Online, address book and GAL lookups are performed through web requests only. The address book is preparing to synchronize.If the problem persists, contact your system administrator. This may be because the proxy server setting in your web browser does not allow access to the address book. Cannot synchronize with the corporate address book.When you try to search the address book, you receive one of the following error messages: Scenario 2: You can't search the global address list by using Microsoft Skype for Business 2392146 Skype for Business Online users can't communicate with external contacts.
After you add a new Skype or Skype for Business contact from another organization, if the contact ignores the request to add you to their contacts list, that contact will be displayed as offline in your contacts list.įor additional help with external contacts, see the following Microsoft websites: